Refund Policy

At SafePayUS.com ("SafePayUS," "we," "us," or "our"), we strive to provide our users with a satisfactory experience. This Returns/Cancellation Policy outlines our procedures regarding returns and cancellations for transactions made through our website and any related services (collectively referred to as the "Services"). By using our Services, you agree to abide by this Returns/Cancellation Policy.

1. Returns Policy

1.1 Refund Eligibility: We only provide refunds for transactions that meet specific criteria outlined in this policy. To be eligible for a refund, the transaction must meet one of the following conditions:

The goods or services received are defective or damaged.

The goods or services received do not match the description provided at the time of purchase.

The transaction was unauthorized or fraudulent.

1.2 Refund Process: If your transaction is eligible for a refund, please contact us at contact@safepayus.com within 10 days of the transaction date to initiate the refund process. You may be required to provide evidence to support your refund request, such as photographs of damaged goods or copies of communication with the seller.

1.3 Refund Method: Refunds will be issued to the original payment method used for the transaction, unless otherwise agreed upon by both parties.

1.4 Non-Refundable Items: Certain items or services may not be eligible for refunds, including but not limited to digital goods, gift cards, and personalized or custom-made items.

2. Cancellation Policy

2.1 Cancellation of Transactions: You may request to cancel a transaction before it is processed or completed. To cancel a transaction, please contact us at contact@safepayus.com as soon as possible with your request. We will make reasonable efforts to accommodate your cancellation request, but we cannot guarantee that all requests will be honored.

2.2 Cancellation Fees: In some cases, a cancellation fee may apply to cover any administrative or processing costs incurred by SafePayUS. Any applicable cancellation fees will be disclosed to you at the time of cancellation.

3. Dispute Resolution

3.1 Dispute Resolution Process: If you encounter any issues with a transaction that cannot be resolved directly with the other party, please contact us at contact@safepayus.com to initiate a dispute resolution process. We will investigate the matter and work with all parties involved to reach a fair resolution.

4. Contact Us

4.1 If you have any questions or concerns about this Returns/Cancellation Policy or our refund procedures, please contact us at contact@safepayus.com.

By using SafePayUS.com, you acknowledge that you have read, understood, and agree to be bound by this Returns/Cancellation Policy. SafePayUS reserves the right to update or modify this policy at any time without prior notice.